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XAAS Genie Consulting

  • Industry: Travel & Hospitality

    ​Replacing Manual Travel Operations with a Scalable Digital Platform

Client Overview

Corporate Hotelstock is a travel and hospitality services company managing hotel bookings, travel packages, and related services across multiple customer touchpoints. The business operates in a fast-moving, vendor-heavy environment where pricing accuracy, timely documentation, and operational visibility are critical.

As enquiry volumes and service complexity increased, the organisation needed a unified system that could scale with demand while maintaining operational control.

“The way XAAS Genie’s team have managed to understand the process and incorporate the expectations using this application has been the differentiating factor.

The positive and supportive approach through the implementation and development process has been the most comforting factor.”

– Corporate Hotelstock

Challenges Faced

Operations were spread across disconnected tools and manual workflows, making it difficult to manage growth efficiently.

  • Enquiries arriving from multiple channels were handled in isolation

  • Package details, vendor rates, and seasonal pricing lacked a central source of truth

  • Manual creation of itineraries, vouchers, and confirmations increased turnaround time

  • Invoice processing required repetitive effort

  • Limited real-time visibility into enquiry, booking, and trip status

  • Customer support during travel relied on manual coordination

  • Third-party API integrations for flights, hotels, and activities were difficult to manage

These challenges created operational overhead and limited the ability to scale during peak demand periods

Solution

XAAS Genie implemented a custom Zoho Creator application designed to consolidate and automate Corporate Hotelstock’s end-to-end travel operations.

The solution was built around existing workflows, ensuring adoption while introducing structure, automation, and visibility.

Key elements of the implementation included:

  • Centralised enquiry capture across all customer channels

  • Configurable package and pricing management with seasonal logic

  • Unified vendor and supplier data management

  • Automated workflows from enquiry to booking confirmation

  • Integration with third-party travel and hospitality APIs

  • Automated generation of itineraries, vouchers, and confirmations

  • Digital invoicing integrated with Zoho Books

  • Real-time dashboards for operational and management visibility

  • A structured customer support module for in-trip assistance 

Outcome

With Zoho Creator implementation, Corporate Hotelstock achieved greater operational control without adding complexity.

  • Unified operations across enquiry, booking, and fulfilment

  • Reduced manual effort and processing time

  • Improved accuracy in pricing, documentation, and invoicing

  • Real-time visibility into operational status and trip progress

  • A scalable backend capable of supporting business growth

The organisation now operates on a single, connected platform that supports both efficiency today and scalability for the future.